Even extremely neat and attentive Beeline customers can make a mistake when dialing a number. If an erroneous payment is made, how to return the money? Beeline offers subscribers several options for solving this problem. It remains only to choose the most convenient way to refund and use it.
Is it possible to quickly return an erroneous payment to Beeline
Suppose that a Beeline subscriber dialed the wrong number when transferring funds. If an erroneous payment is made, how to return the money? Beeline gives its customers the opportunity to quickly solve this problem. However, the payment must comply with the conditions listed below.
- Less than two weeks have passed since the funds were transferred to the wrong number. Therefore, you should not postpone the solution to the problem if a person immediately noticed a mistake.
- The amount of payment is less than 3000 rubles.
- When dialing a number, the client was mistaken in no more than two digits.
- The number to which funds were transferred belongs to the Beeline network, and also does not start with 6 (say, 8 603 *** ** **).
Under these conditions, a quick return of an erroneous payment to Beeline is possible. How to make sure that the subscriber to whom the funds were sent is a client of the company? To do this, enter the command * 444 * phone number without 8 #.
USSD team
Assume that all conditions are met. How to return an erroneous payment? Beeline offers its users to choose the most convenient way for them from several options. To automatically transfer funds, you can enter the combination * 278 #, and then press the call button. The client will be given the opportunity to send the amount transferred by mistake to the desired number.
By the way, the special service "Auto Payment" is also connected automatically. In this case, the subscriber will no longer have to worry about how to return the money (erroneous payment). Beeline will take care of regular replenishment of the client’s account.
Office call
Calling support is another quick way to return funds transferred by mistake. The subscriber needs to dial special number 07222 and report the problem to the operator. The main disadvantage of this method is that the client will be forced to listen to all the items on the automatic menu, and only after that he will be connected to an employee of the company. It is also possible that you will have to wait in line because the line is overloaded.
On-net calls are free. A conversation with the operator is also recorded, and the client can file a complaint with the support service employee if he has not helped in solving his problem.
It is noteworthy that if a person has a receipt confirming the transfer to the wrong number, this will significantly accelerate the return of funds.
The site of the company
Suppose that a person does not have the opportunity to resort to a ussd-team or contact support. If you made an erroneous payment to Beeline, how to return the money? To do this, the subscriber will need to go to the official website of the company.
Next, the user needs to go to the "Help and Support" section, and then select the "Wrong payment" item. You can also immediately go to the web page perenos.beeline.ru and specify the correct number for replenishment.
Other refunds
What to do if one or more of the above conditions are violated? This does not mean that the subscriber has no chance of returning his own money. However, in this case it will take more time.
How to get a wrong payment returned to Beeline? An application for a refund or transfer to another number can be taken to the office of the company or sent by e-mail. The subscriber can download both forms on the official website of the operator. Theoretically, an application should not take more than three business days. However, in practice, money is often returned only a week later.
Office visit
A visit to the company’s office is perhaps the most reliable way to correct a mistake. A subscriber who wishes to return his funds must have a passport with him, as well as a receipt or check that confirms the transaction. The application can be filled in at the operator’s office or brought with you.
What if there is no check or receipt? Unfortunately, this significantly reduces the chances of a successful refund.
What if the client does not have the opportunity to visit the office of the company. In this case, he can send an application for a refund or transfer of an erroneous payment by e-mail. In the letter, it is important to correctly indicate the passport details of the person who made the transfer.
It is also necessary to attach a photo or a copy of the payment receipt, a scanned completed and signed application.
Call to a call center
A call to the support service is unlikely to help the subscriber return the erroneous payment if he does not meet the conditions listed above. However, if desired, the client can try this tool.
The operator will need to dictate the amount of the transfer and the wrong phone number. You will also need to specify the method of transaction, the date and time of its implementation. Of course, the passport data of a Beeline client will also be required.
Useful information
It will be useful for a person who made an erroneous payment to Beeline to find out exactly how his funds will be returned to him. The company allows the return of erroneously transferred amounts in cash or to a bank card. The subscriber must indicate the desired method of return in his application.
It should be remembered that if the transfer is made from a bank card, then it can only be returned to it. Moreover, the application must be written by the cardholder.
Conclusion
A Beeline customer who wants to return funds mistakenly transferred to another subscriber must perform the following actions.
- Check if his payment meets the conditions necessary for a quick refund. If yes, then use one of the methods proposed in the article (ussd-command, call to support, filling out a form on the site).
- Apply for a refund or transfer of money at the office of the company or by e-mail. Correctly indicate your passport data, attach a check or receipt.
- Wait for a decision.
