Today it is difficult for us to imagine that once there was a time without the usual network connection. Technological development has made a huge breakthrough in the modern world. Mobile phones have become an important component, in fact, even an indispensable thing in the arsenal of every person. They differ in form and functionality, models and colors, manufacturers and price positions. But, unfortunately, no one is immune from the failure of the purchased device. Many consumers are wondering: what should I do if my phone is under warranty?
The problem with the device. Solutions
Often, when faced with such, the majority suggests that the only correct way out is to hand over the phone for repair under warranty, and then patiently wait for the repair of the already beloved device. But there is absolutely no certainty that a new breakdown will not follow the old one. Some believe that it is better to turn to a paid service and use the services of more competent specialists. Others believe that it would be better not to sell a fully functional device at a lower price, but to get something better in return. Fortunately, there are many ways to get rid of an unwanted purchase today.
Only such actions prove that the consumer is not fully aware of his rights. You can always use the method of replacing a faulty device with a completely new one. Or get back the money spent. You need to remember a simple truth: the consumer is always right.
Reinsurance helps you avoid future problems
In any life situation, reinsurance will not hurt, including when buying a mobile device. And this can be done quite simply. Firstly, you should always be careful about documents. The warranty card, instructions and other papers issued by the seller must not be thrown away, they should be stored in a safe place and carefully. If the warranty phone is broken, the integrity of the purchased goods will come in handy for the store where the device was purchased. According to the law “On Protection of Consumer Rights”, a client can easily bring witnesses to the testimony, who will confirm the purchase and malfunction of the purchased goods. This feature is useful if a check or coupon has been lost. It is for such cases that the preservation and presence of all elements is necessary. It is also best to keep the complete set of the purchased device in proper form.
Often the term of purchased telephone devices, smartphones, gadgets and other devices is from about one year to two years from the date of purchase. Warranty period varies by manufacturer and model. This information should be indicated on the warranty card. But to consult with the seller on this issue just does not hurt.
Factory faults can be detected not so fast
What to do when the phone is broken under warranty? Assume that all paper on the device is properly stored. In the store when purchasing a gadget, no flaws were found. And the joy of the first meeting with the long-awaited purchase did not allow us to fully appreciate the paramount state of the phone. It happens that deal with the new model is not so simple, given the diverse functionality and regular updating of trim levels.When studying the apparatus of the house of the purchased apparatus in more detail it is possible that it is possible to detect some kind of factory malfunction. For example, these are problems with sound functions, a camera or a radio.
Most often, the shortcomings of mobile devices are not immediately detected. It may take six months or a year after the acquisition. The date of detection of the malfunction does not matter if it falls within the expiration date of the warranty card of the device. Especially if the conditions prescribed in the documents were not violated, and the device itself is visually in perfect condition: the gadget has no fresh mechanical damage, was not exposed to any radiation and high humidity. Similar moments can be studied by reading the instructions for the purchased product.
Law on Consumer Protection"
If the phone broke under warranty, a flaw is discovered that previously did not make itself felt, you should not panic and rush to contact expensive services or even replace the old device with a new purchase of a different model. For such situations, there is a law on consumer protection, which fully protects the rights of the affected party.
Of course, it is not always easy to assert your rights and it will be necessary to make some efforts. But it is certainly worth it. Having studied the law, you can safely develop a further plan of action.
What should the buyer prepare? The necessary papers and things
So, the phone broke under warranty, where to contact a person? This is one of the primary concerns of consumers. It is also important to know how to make a claim.
Often, the buyer, in addition to the main guarantee, the store consultant offers to purchase an additional one. Which, in turn, provides another safe year (or even two) for additional warranty service. It happens that the main period has already expired, and the one that was issued in reserve still acts. In this case, the rights of the buyer remain with him. It is necessary to study all the subtleties.
First of all, in a double copy, you need to prepare copies of the sales receipt and warranty card (if an additional one is drawn up, it will also be useful). After that, a claim is drawn up in the name of the official - the general or executive director of the store. The data of the person for whom the document is compiled can be clarified locally or can do without it at all.
How to write a statement?
The essence of the current problem is described in arbitrary form in great detail. This claim is made in several copies. Then, a sales receipt, a warranty card and a personally executed document are combined. Copies are provided to the store, originals are stored by the buyer at home. In the event that a claim is rejected and the claims are not satisfied, a trial will be required. There, the originals will come to the aid of the injured party. Similar conflict situations spoil the store’s reputation, but, unfortunately, they often happen.
The buyer has the right to clarify the clause on personal presence at the examination of commercial quality. This procedure allows the presence of the consumer, if he needs it.
And, of course, the buyer is always right. But sometimes there are situations when it is still necessary to prove it through litigation.
What will the buyer get?
In such cases, the buyer is interested in what to do if the warranty phone is broken. "Will my rights be respected or will they be ignored?" - This question interests many. Not! Consumer rights will never be ignored if they are properly and competently upheld. Through the court, you can solve many problems with a poor-quality device, even if your warranty phone is broken a second time. You will still be compensated for all the money spent, such as the cost of buying a mobile, repair, payment for the services of law firms and independent experts.And there is one more pleasant, soul-warming moment - this is compensation for moral damage. This practice is also common, as the client’s nervous breakdowns, his experiences, unfulfilled expectations from a long-awaited purchase can also cause irreparable damage to the store’s reputation and, consequently, lower the level of sales, which may ultimately lead to sad consequences, including bankruptcy.
Peer review
Assistance in asserting their rights and finding justice is carried out by an independent examination of the quality of the goods. By contacting this independent civilian control body, you can get the help of qualified specialists in the field of law, merchandising and technical aspects of the production and operation of mobile devices. You can always get advice on what to do if the phone has broken under warranty, what to do in such unpleasant sensitive situations. Make a formal complaint and request to check for a malfunctioning device - and it will be considered as soon as possible.
Just do not be afraid of boring legal terms when compiling a complaint. This is a formality without which you will be partially disarmed and not fully prepared to assert your rights if the warranty phone is broken. "My rights are important and indestructible!" - that’s exactly what you should repeat to yourself at those moments when your hands give up in the struggle.
Options for resolving the issue
There are many options for what to do if the phone is broken under warranty. You can return the money for it, you can repair it at the expense of the party that sold this phone. A common option for a buyer to detect a breakdown is to exchange the phone for the same, only serviceable one. He can also choose a different model, but equivalent in price, even if the phone in credit broke on the guarantee. Exchange is a completely legitimate and justifiable operation that you can resort to if you wish.
The seller does not fulfill the requirements. What should a buyer do?
If the warranty phone is broken, what should I do if the seller refuses to fulfill the buyer's requirements? First you need to make sure yourself that you, along with the faulty phone, have brought all the accessories to it, that is, the full package of documents that was mentioned earlier. There should also be all the technical details, such as a charger, headphones, a stylus and other items that were sold bundled with the phone. Then, the buyer should make a complaint to the seller.
He is obliged to fulfill the request of the buyer to exchange the phone to another phone, return the money or send the gadget for repair to a specialized service center. But there are situations when the seller refuses to return the money if the warranty phone is broken. How to return the money? Ask him, but more persistently. In the case, if even this does not help, it is necessary to resort to legal methods. If the warranty phone is broken, you can return the money if you show persistence and knowledge of your rights and, if necessary, do not be too lazy to go to court.
Manufacturer Service Center
To say that some manufacturers are better and some worse is not possible. Because defects can occur in any device, regardless of model. In the event of a breakdown, it is advisable to choose a service center of the particular company whose production your device is in.
For example, if the Samsung phone under warranty is broken, then the best choice would, of course, be to go to a Samsung service center. Such a choice will be the most objective. Because employees specialize in one specific product and ideally know all the technical characteristics of the product.
Little conclusion
Now you know what to do if your cell phone is under warranty. We examined solutions to the problem. They also gave specific tips for action.We wish you good luck in such a difficult matter! Never give up. If you are right, then you are sure to get what you need (money or another phone). Remember that none of us is immune from situations in which we encounter defective products. In such cases, the main thing is not to get lost and know your rights. By being active, you can always achieve what you want.
