Mosenergosbyt provides maintenance, repair, and replacement of electricity meters to subscribers living in Moscow and the region. Replacing the meter can be caused by various reasons, the main ones being a malfunction and the end of the operating life, after which the device cannot guarantee the correct readings. It is always possible to quickly make a replacement or repair as part of a paid service, but in some situations a free replacement of the electric meter is provided. Mosenergosbyt is obliged to provide free services in situations where they are guaranteed to the consumer.
Replacing meter due to obsolescence
Modern electricity meters reliably last thirty years or more. Old models installed at the end of the last century, for the most part, approached the service life or went beyond it. To determine the suitability of the meter for further use, the concept of the inter-check interval, or MPI, is used - the period after which it is necessary to verify the device and confirm the possibility of its further operation.
In 2012, the Government of Russia approved the need to replace meters if their accuracy class is less than 2.0. After the MPI is over, such models should be decommissioned and replaced with new meters. This decision applies to all units installed sixteen or more years ago (16 years is the standard MPI period for meters of the previous generation).
It is easiest to find out the formal status of a device that takes into account kilowatts in an apartment in the “My Account” of a Mosenergosbyt subscriber. If the service life has expired, the subscriber will be offered the replacement of the Mosenergosbyt electricity meter. At whose expense to carry out the change of the unit, the legislation determines.
Benefits for certain categories of consumers
According to Russian laws, payment for the installation and replacement of electricity meters is assigned to consumers, in particular to homeowners in apartment buildings. If a standard contract is concluded between the consumer and the energy company, all replacement operations, if they are not carried out on the initiative of the energy company and not through its fault, are paid by citizens.
If the apartment is not privatized, the replacement should be made at the expense of the management company. Mosenergosbyt as a supplying organization is not responsible for the timely replacement of devices. If the UK conducts a centralized replacement of metering devices located on the stairwells, the costs will be distributed between the owners and the managing organization, which should bear the costs of meters for tenants.
The discount for certain categories of citizens is located in the area of responsibility of Mosenergosbyt, you can get the exact information on the hot line or through the Personal Account.
Types of installed meters
In addition to choosing the accuracy class of the device - a minimum of 2.0 or higher, which is determined by the amount of energy consumed and the power of the devices used in everyday life, there are two factors that influence the decision of the consumer - the tariff plan and the cost of replacing the electricity meter. Mosenergosbyt adds up the replacement price from the cost of the new device and the services provided.
Consumers are offered one-, two- and three-tariff meters, the cost of a kilowatt of electricity will depend on the presence of a gas or electric stove, as well as on the location of the housing (Moscow or Moscow region).Part of the tariff may be covered by a benefit or subsidy.
Filing and tracking application
Information on how to apply for a replacement meter can be found on the city municipal services website. Citizens can use the following options:
- order through the official website;
- apply for a single hotline telephone with voice control system;
- personal submission in the client office of the company "Mosenergosbyt".
The cost of replacing the meter will be announced by the operator after processing the application. Application deadline should be no more than ten business days.
You can find out the status of the application on the hotline. After the replacement of the meter and the signing of the commissioning certificate, the documents will be transferred to the Mosenergosbyt office to enter data on the new device into the information system.
Transitional Electricity Payment
When replacing the counter, the act indicates the last reading of the old unit and the initial reading of the new device. Calculation of the final payment according to old indications will be made only after the appearance of data in the information system. In the period after the installation of a new meter, consumption bills will be issued based on the average actual electricity consumption for previous periods. After three months, the calculation form can be changed to the standard for the number of residents.
What you need to know to make the right decision
Replacing the electricity meter at the expense of the subscriber may seem an expensive and unnecessary event. The benefits that can be obtained are not always obvious. It is recommended to pay attention to the following positive aspects:
- If the meter has exceeded its useful life and cannot be trusted, payment will be charged using the settlement method. This may be higher than actual costs.
- An outdated meter can be replaced earlier than it should if a multi-tariff plan is more profitable. For example, you can wash and wash dishes at night.
- Mosenergosbyt offers discounts when installing certain types of meters or replacing single-tariff meters with two- or three-tariff ones. Installation costs can quickly pay off.
Customer reviews, who decided to replace the meters with Mosenergosbyt, combine the following negative points:
- an indefinite period of occurrence of the data of the new counter in the "My Account";
- difficulty obtaining an adequate response on regulatory deadlines on the hotline;
- lack of answers or "unsubscribe" when sending written requests.
It is possible to save money when replacing the electricity meter with Mosenergosbyt by first of all by increasing the accuracy of the readings and switching to a tariff that provides for a lower payment during the peak use of electricity by the consumer.
On the rat. proposals in the VC write something that has nothing to do with the essence of the proposal.
In general: a mess, it’s sad that it works so slowly. And, perhaps, the matter is not only in the personnel, but in the business process and the IDB.